Our client is a leading logistics company across South Africa. The company needed to inform their client base of a new tool that would improve client / company communication, as well as alleviate the strain on call-centre staff. The key objective was to ensure client uptake with the tool and that client’s understood what the tool could do and how they could access it.
After consulting numerous Subject-Matter Experts in the company, G2C Learning opted for a multi-media awareness campaign.
This would involve using informative posters which could be easily distributed, providing an in-depth FAQ for clients to refer to, as well as an explainer video that functions as both an advertisement and a digital aid.
The findings from consulting with SME’s resulted in a quicker turnaround time, as well as improved feedback sessions with clients. One week after the tool was released to clients and the awareness campaign was rolled out, tool usage increased by an average of 71% and a further increase is expected as the video and FAQ reach more customers of the client.
“It has been a joy to work with G2C Learning on this intervention. They’ve guided me step by step on my change management approach and they have delivered so fast against their key outcomes.”
Bank Leadership Programme Video Creation for Leadership Programme Home Client Need A leading financial services provider approached G2C learning with a video …
How to RAMP up Your Motivation Home The new year has kicked off! We’re all getting back into the swing of things …
Gamification in Learning Home Today’s learners are digital natives and have a new profile. They grew up with digital technologies, different learning …
FigJam Review Home Web-based whiteboarding tools are not something new, popular online whiteboarding tools like Miro and Mural have been around since …
Igniting a Customer-Centric Culture with Game-Based and Experiential Learning Home Gone are the days of “Good day, how may I help you?”. …
Client Information Campaign Multi-media Awareness Campaign Report Home Client Need Our client is a leading logistics company across South Africa. The company …
The Benefit of Being a Digital Learner Home If there is anything that the last few years have pushed into focus it’s …
Health & Safety Massmart Case Study Home Client Need Our client is one of South Africa’s leading retail companies. The Health and …
Video Creation Education Regulation Process Home Client Need An emerging tertiary educational Institute approached G2C Learning with an urgent request to create …
Developed by idp-apps.com