Unconscious Bias
Discovery Case Study
- Home
Client Need
South Africa’s continuously changing environment requires concerted conscientious efforts towards transformation and understanding. Our client, a leading financial service provider in South Africa with more than 25 million customers approached G2C Learning with the request to help them create a stronger environment for transformation. With a service provider this large, one of the main challenges was handling the scale at which the solution needed to be rolled out at. Our key challenge in helping create an environment that fostered transformation was tackling employee unconscious bias as these attitudes ultimately affect how people feel about each other and can hinder efforts to create inclusion and diversity.
Solution
Dealing with unconscious bias is a sensitive matter that requires delicate addressing. To help not overwhelm and ensure learners could engage with the content, multiple highly stylised animated videos that addressed the content piece by piece in small sections were created. This solution allowed learners time to process and reflect, introducing the topic in one video and expanding into how the unconscious mind affects our decision-making in another.
Result
The unconscious bias change management was received as a resounding success. The change was seen as a step forward to further transformation in the company. The sectional rollout meant concerns with the topic could be addressed with employees as they arouse. The change management has affected over 8000 employees many of which are in senior positions where change management can have the most impact. In addition, due to the success of the videos, an action plan can be created to assist with mitigating factors that might contribute to how the company moves forward with transformation.
Video
SHARE THIS POST
Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on pinterest
Pinterest
Share on whatsapp
WhatsApp
RELATED POSTS
Education Regulatory Video Creation | Instill Education
•
Projects
Video Creation Education Regulation Process Home Client Need An emerging tertiary educational Institute approached G2C Learning with an urgent request to create …
The Benefit of Being a Digital Learner
THE BENEFIT OF BEING A DIGITAL LEARNER Home If there is anything that the last few years have pushed into focus it’s …
How to RAMP up Your Motivation
How to RAMP up Your Motivation Home The new year has kicked off! We’re all getting back into the swing of things …
Gamification in Learning
Gamification in Learning Home Today’s learners are digital natives and have a new profile. They grew up with digital technologies, different learning …
Igniting a Customer-Centric Culture with Game-Based and Experiential Learning
Igniting a Customer-Centric Culture with Game-Based and Experiential Learning Home Gone are the days of “Good day, how may I help you?”. …
Leadership Program | Standard Bank
•
Projects
Bank Leadership Programme Video Creation for Leadership Programme Home Client Need A leading financial services provider approached G2C learning with a video …
FigJam Review
FigJam Review Home Web-based whiteboarding tools are not something new, popular online whiteboarding tools like Miro and Mural have been around since …
